This review is from: TurboTax Deluxe Federal + State + Federal efile 2009 [Download] [Old Version] (download software) I bought Turbo Tax Deluxe 2009 Amazon. Turbo Tax told me that my situation would . I started my state turbo tax would go. He told me of a free country with my purchase, but when I click “start” of the country I should have on-line to buy it went.

e-mail sent on tax incentives only turbo Turbo tax forum post said. I got no response. After a week of waiting patiently, I called Turbo Tax (from the series in the program). I was put on hold but said the robot, I was always excellent customer service.

man on the track worked long and hard for me to find out what I could with my turbo tax state. Two things do not go away;

a constantly asking me if I bought the version with the state. Yes. I read it, they complete the program tells me I am a free country.

2 She said the problem can be downloaded with Amazon and you can not take the country (look at this review, he bought a turbo tax includes the state I checked it out).

you finally gave me a dumbed-down “only way” of my situation. They told me two things this comment:

a line has to be step by step approach (they were confused about what the online step by step, but not download purchase – anyone can confirm this)

2 There is no known problem with lowering the state’s Turbo Tax (not true, Amazon TurboTax also include discussion forums on this issue), and that’s why I only get this version (which is another more detailed version of the ports, which is contrary to point 1 above).

clear Intuit / TurboTax trouble here. Supported all the way (big as they were working on it, that is not solved it) in size.

twenty years of service. Yes, if there is a better product or equal, I would change at this time. They could be solved only by giving me the correct version. Done. It’s not.

Intuit was “AT & T” situation: if everything is working fine and then you get a pretty good product. If this causes problems, support is not effective.

*** Update 03/02/10: I received an e-mail TT:

“Do you like someone experienced trouble free state download. They are identified with a free country with TurboTax Deluxe and above, however, entitled to TurboTax asked for payment by mistake.

identified the cause of the problem and plan to update product has been fixed 02.11.2010.

information that ultimately helped us identify the problem. We appreciate your patience and assistance in resolving this matter.

If you have already paid for your free country, any action required on your part. We will pay for the state the information available to identify the application and requested a refund, and you should see a return on your next statement. ”

my thumbs, when I was last week still waiting for a working product.

*** Update 16/02/10: As promised, I received a new automatic download of a program of my country. Now it works is not limited forms of silly. Doing my state taxes with the full version reminded me of education to be counted, declare that my state refund hundreds of dollars raised. I was there it myself I’m sure caught’m, but that’s why I pay for a program like Turbo Tax to help me keep track of these things. I upgraded my 3 star rating – when they came through to solve the problem. Only 3 stars because they have lost my confidence and I’m still my taxes done and you start a full submission. I’m not convinced it without errors (or if there is a problem, if Intuit will fix this soon).